Clients :: NCML

We can help...

Don't let the collection of outstanding accounts and invoices take time away from what you do best. Contact us today to see how we can help.

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Testimonials

“Are considered part of our Finance Team, knowledgeable, professional and motivated. Great people, great results.”

CLIENT

St Paul's

Peter Lees

"NCML are a top tier collection agent that has partnered with us for over 10 years. They have a proven track record of delivering excellent results whilst always ensuring they adhere to the highest level of compliance possible."

CLIENT

Senior Manager

Big 4 Australian Bank

"NCML has been courteous and professional in conducting their activities. We're incredibly happy with the synergies between our business."

CLIENT

Daniel - Credit Manager

NSW/Vic - Utility Retailer

About Us

Established in 1990

Part of ASX 200 listed Credit Corp Group

Nationwide provider of Debt Collection, Field Services and Legal Recovery services

Passion for innovation

Industry leader in ethical and compliant collection practices

In-house law firm, Hudson Lawyers, specialising in debt recovery

Why is NCML different?

Our core values and passion for innovation are at the heart of everything we do:

Operational Excellence

Our highly trained team of collection professionals tailor sustainable solutions that deliver the right outcome for our clients.

Digital Expertise

We aim to provide each customer with the right message through the right channel to drive the right outcome.

Superior Decision Science

We are committed to knowing your customer and understanding their ability to service their account.

Sustainability and Compliance

We pride ourselves on providing customers with sustainable solutions tailored to their unique financial circumstances.

Product Overview

No matter if you are an individual or a business of any size, NCML has a product that can help you to get your outstanding accounts paid and your cash flow back on track. Unlike many of our competitors NCML do not charge any setup costs to our clients. Contact us today to find out how we can assist you.

Digital

Our digital offering is aimed at providing clients with a low cost, fully automated and analytically driven approach to early and mid stage collections, which allows for engagement with us at a time and through a channel of their choosing.

Digital Collection Notices
Digital Engagement
Outbound Telephone Contact
Standard Customer Location
In-depth Customer Location
Dedicated Account Manager
24/7 Customer Portal Access
24/7 Manage Now Client Portal Access
Arrangement Management
Legal Demand Notice (on eligible accounts)
Litigation Management (on eligible accounts)

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Essential

Our Essential service provides our clients with a highly automated, low touch collection approach that is tailored towards low balance debts and debts that are fresh, with a high level of customer contact information available.

Digital and Physical Collection Notices
Digital Engagement
Telephone Contact
Standard Customer Location
In-depth Customer Location
Dedicated Account Manager
24/7 Customer Portal Access
24/7 Manage Now Client Portal Access
Arrangement Management
Legal Demand Notice (on eligible accounts)
Litigation Management (on eligible accounts)

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Extensive

Our Extensive service provides our clients with a more robust investigative collections approach that is tailored towards mid to high balance accounts, where the customer may be harder to contact or avoiding their debt.

Digital and Physical Collection Notices
Digital Engagement
Telephone Contact
Standard Customer Location
In-depth Customer Location
Dedicated Account Manager
24/7 Customer Portal Access
24/7 Manage Now Client Portal Access
Arrangement Management
Legal Demand Notice (on eligible accounts)
Litigation Management (on eligible accounts)

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FAQ's

NCML make improving your cash flow simple, fast and great value for money.

Why should I engage NCML?

Because collecting your outstanding and overdue accounts is our business and allows you to focus your attention on growing your business.

When should I refer my outstanding debts to NCML?

The choice is completely up to you, NCML's team is capable of collecting both fresh and aged debt of all types. It is important to note however, the sooner you refer an account the better the chance of collection in full.

Does it cost anything to refer an account to NCML?

Absolutely not, referring an account is free of charge, the only fee taken is a commission rate from any money collected. If we don't collect you don't pay!

What information do I need to provide when I refer an account to NCML?

We really only need a very minimal amount of basic information about your customer and the debt owed. With that said, the more information you can provide us, the more we're able to utlise NCML industry leading analytics and collection methodologies.

What happens once I refer an account to NCML?

Once referred, your accounts get loaded into our system and allocated to a team for collections which is where the real magic happens. Using our industry leading collection technologies and processes, our team of collectors will work tirelessly to recover every dollar owed.

Can I charge collection costs to my customer?

That's a great question and ultimately one that differs from account to account and is determined by the terms and conditions you and your customer entered into at the time the account was originated.